Last updated: October 20, 2026
We want you to get the right film the first time. If something isn’t right, here’s how returns and refunds work.
What can be returned
Full, unopened rolls and unused tools in their original packaging can be returned within 30 days of delivery. Please contact us first. Returns sent without approval may be refused.
What can’t be returned
- Film cut to a custom length.
- Rolls that have been opened, unrolled, or partially used.
- Installed film, or film that has been printed, laminated, or otherwise processed.
- Special-order or clearance items marked as final sale.
- Film damaged by improper storage after delivery.
How to start a return
- Email info@evowrapsupply.com or call 470-687-8812 with your order number, the items you’d like to return, and the reason.
- We’ll confirm whether the item can be returned and send return instructions.
- Pack the item securely in its original packaging so it isn’t crushed or creased in transit.
Return shipping and fees
If we sent the wrong item or the product is defective, we cover return shipping. For other returns, such as ordering the wrong color or size, return shipping is your responsibility and a restocking fee may apply. We’ll tell you about any fee before you send the item back.
Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds go back to your original payment method, usually within 5–10 business days. Original shipping charges are not refundable unless the return is due to our error.
Exchanges
Want a different color, finish, or roll size instead? Tell us when you start your return, and we’ll set up the exchange and invoice or refund any price difference.
Defective film and warranty claims
Inspect film before installation. If you find a manufacturing defect, stop and contact us with your order number, the roll’s label or batch number, and photos. Products covered by a manufacturer’s warranty, such as HEXIS films, are handled under that warranty’s terms, and we’ll help you through the claim. Warranties don’t cover labor or problems caused by installation, surface preparation, or storage.
Damaged or missing items
Shipping damage and missing items must be reported within 48 hours of delivery — see our Shipping Policy.
Questions?
Not sure if something can be returned? Call 470-687-8812 or email info@evowrapsupply.com before you send it.
